AmiKrafty Return Policy

Thank you for shopping at AmiKrafty! We are committed to the quality of our products and ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we're here to help.

Return Window:

  • 30-Day Return Policy: You have 30 calendar days to return an item from the date you received it.

Conditions for Return:

  • Condition of the Item: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: You will need to provide your order number or proof of purchase.

Non-Returnable Items:

Please note that certain items are exempt from being returned unless they are defective or damaged:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Process for Returns:

  1. Contact Us: Before returning an item, please contact our customer service team to inform us of your intention to return and the reason. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. Inspection: Upon receipt of your return, we will inspect the item and notify you of the status of your refund after inspecting the item.
  4. Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges:

  • If your item is defective or damaged, we are happy to exchange it for the same item. Please contact us to arrange an exchange.

Contact Us:

If you have any questions on how to return your item to us, contact us at:

  • Email: support@amivietnam.com
  • Phone: +84988661849
  • Address: W1 Vinhomes Westpoint, Nam Tu Liem, Hanoi, Vietnam

We value your business and are here to provide assistance. Your satisfaction is our top priority!